Terms of Service

1. Agreement to these terms

These Terms of Service (the “Terms”) govern your access to this website and your use of services offered by CyberAccord (“CyberAccord,” “we,” “us”). By using this site or requesting a consultation, assessment, or service, you agree to these Terms. Any paid engagement is also governed by a separate written proposal, statement of work (“SOW”), or master services agreement (“MSA”); if that document conflicts with these Terms, that document controls for the engagement it covers.

2. Services we provide

CyberAccord is a cybersecurity managed service provider based in Houston, Texas. Our services include:

• Managed security (“CyberAccord Shield”) — managed endpoint/device protection, email security, and cloud-application security (Microsoft 365 and Google Workspace), monitored and managed by our team and billed per user per month.
• Penetration testing — web application, API, and network testing, with a remediation-focused report.
• AI security testing — adversarial testing of LLM features, RAG pipelines, and AI agents (e.g., prompt injection, data leakage, insecure tool use).
• SOC 2 readiness and renewal / continuous-compliance support.
• EU AI Act readiness assessments and provider/deployer classification.
• Complimentary security gap assessments and consultations.

The specific scope, deliverables, fees, and service levels for any paid service are defined in the applicable proposal, SOW, or MSA.

3. Consultations and complimentary assessments

Consultations, gap assessments, and classifications offered through this site at no cost are provided for informational purposes and without obligation. They do not, by themselves, create a client engagement, and they are not a guarantee that we will provide further services.

4. Authorization for security testing

Penetration testing and AI security testing are only performed against systems you own or are expressly authorized to test, within a scope and testing window agreed in writing (the “rules of engagement”). By engaging us for testing, you represent and warrant that you have all necessary authority and permissions, and you agree to:

• Provide written authorization and an accurate, complete description of in-scope systems.
• Notify any relevant third parties (such as hosting or cloud providers) where their authorization is required.
• Maintain current backups of in-scope systems and data before testing begins.

We are not responsible for service interruptions, performance impacts, or data effects that result from testing properly authorized and performed within the agreed scope. You are solely responsible for any instruction to test systems you are not authorized to test.

5. Fees and billing

Managed security is billed monthly on a per-user basis and continues until cancelled in accordance with the applicable service agreement. Advisory engagements are billed as set out in the relevant proposal or SOW. Fees are exclusive of applicable taxes. Undisputed invoices are due as stated on the invoice; overdue amounts may be subject to a reasonable late charge.

6. Your responsibilities

To deliver our services effectively, you agree to provide timely access, accurate information, and a designated point of contact; to keep credentials and access secure; and to maintain your own backups. We provide recommendations and managed protection, but decisions to implement, accept, or defer any recommendation — and overall responsibility for your environment — remain yours.

7. Confidentiality

Each party will protect the other’s confidential information and use it only to perform under these Terms or a service agreement. Assessment findings, reports, and the details of your environment are treated as your confidential information.

8. Deliverables and intellectual property

On payment, reports and other deliverables we prepare for you are licensed to you for your internal business use (including sharing with your auditors, customers, regulators, and insurers as reasonably needed). We retain ownership of our methodologies, tools, templates, and general know-how. Your data and systems remain yours.

9. No guarantee; disclaimers

Cybersecurity services reduce risk but cannot eliminate it. We do not warrant that your systems are or will be secure, that all vulnerabilities will be identified, or that no security incident will occur. Except as expressly stated in a signed service agreement, the site and any complimentary assessment are provided “as is.” Our compliance-related services support — but do not replace — your own legal counsel and independent auditors, and nothing on this site is legal advice.

10. Limitation of liability

To the maximum extent permitted by law, neither party is liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. CyberAccord’s total aggregate liability arising out of a paid engagement is limited as set out in the applicable service agreement (and, absent one, to the amounts you paid us for the service giving rise to the claim). For use of this site alone, our aggregate liability is limited to US $100.

11. Indemnification

You agree to indemnify and hold CyberAccord harmless from claims arising out of your breach of these Terms, your use of the site or deliverables outside their permitted scope, or any instruction to test or access systems you were not authorized to test or access.

12. Third-party services and links

This site uses third-party providers (for hosting, email delivery, scheduling, and the AI chat assistant) and may link to third-party sites, including our main site at cyberaccord.com. We are not responsible for the content or practices of third parties.

13. Term and termination

You may stop using the site at any time. Managed-security subscriptions and advisory engagements may be terminated as provided in the applicable service agreement. Sections that by their nature should survive (including confidentiality, IP, disclaimers, limitation of liability, and indemnification) survive termination.

14. Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. The parties will first attempt to resolve any dispute informally; unresolved disputes are subject to the exclusive jurisdiction of the state and federal courts located in Harris County, Texas.

15. Changes to these terms

We may update these Terms from time to time. The effective date above reflects the latest version, and your continued use of the site after an update constitutes acceptance.

16. Privacy

Our handling of personal information is described in our Privacy Policy.

17. Contact

CyberAccord · Houston, Texas · info@cyberaccord.com · +1 (832) 429-5665